Built for OEMs, Dealers, and Service Teams

One platform that connects machines, service execution, and intelligence to improve service performance across your network.

Visibility, control, and improvement at scale

OEMs need visibility across machines, service execution, and dealer performance to improve uptime and reduce costs.

Branded Customer Portals

Deliver a consistent service experience across customers and regions.

Integrated Machine Intelligence

Access diagnostics and performance data across all equipment.

Warranty & Product Feedback Loop

Use service data to improve product design and reduce warranty costs.

Scalable Deployment

Support growth from pilot to global rollout.

Three dimensions of OEM value

Visibility

Understand machine performance and service trends across your entire fleet

• Real-time fleet health dashboards
• Aggregated diagnostics across regions
• Service trend analysis by model and dealer

Control

Standardize service execution across dealers and regions

• Consistent workflows across the network
• Dealer performance benchmarking
• Centralized service governance

Improvement

Use service data to improve product quality and reduce warranty costs

• Warranty cost trend analysis
• Engineering feedback from field data
• Product defect pattern detection

Both roles connect into one system

OEMs and dealers operate within the same platform, sharing data, workflows, and intelligence to improve service outcomes together.

Machines

Connected equipment generating real-time signals.

Data

Machine data and diagnostics captured and structured.

Service Execution

Workflows, ticketing, and technician processes.

AI Insight

Guided diagnostics, recommendations, pattern detection.

Outcomes

Reduced MTTR, improved uptime, reduced downtime.

Two roles, one connected service workflow

The same machine event drives parallel journeys: OEMs gain network-wide visibility, dealers gain frontline execution. Both stay synchronized in real time.

For OEMs

Network-wide service outcomes

1. Signal
   Fleet-wide telemetry surfaces
2. Visibility
   Service patterns become visible
3. Standardize
   Push standards to the network
4. Improve
   Drive better service outcomes

For Dealers

Frontline service execution

1. Alert
   Machine sends a fault in real time
2. Triage
   Service ticket builds itself
3. Repair
   Technician follows guided steps
4. Performance
   MTTR and uptime improve

Both OEMs and dealers benefit

• Reduced mean time to repair (MTTR)
• Increased uptime across the network
• Reduced unplanned downtime
• Improved service coordination between OEMs and dealers

Understanding the ROI of Connected Service

See how a connected service system drives uptime, faster issue resolution, and stronger lifecycle value across the OEM and dealer network.

• Real-world downtime cost scenarios
• Proactive vs reactive cost comparison
• Value of enhanced connectivity across OEM ecosystems