# The Service Intelligence Platform for OEMs

Elevāt combines connected machines, structured service workflows, and AI-driven insight into a single system that reduces mean time to repair and increases uptime across your dealer network.

No commitment required. Built for OEM service organizations.

### ELEVAT.PLATFORM / NETWORK.LIVE

99.99% UTC

OEM

Fleet Visibility  
Dealer Network  
247 Active  
ELEVĀT

Service Intelligence  
routing · 1.2k events/min  
Machines

35,142 Online

Service Teams  
Active  
SYSevents 1,284/min  
latency 42ms  
healthy

Built with and trusted by OEMs and component leaders

## What is service intelligence?

Service intelligence helps OEMs turn machine intelligence, diagnostics, dealer workflows, and service history into coordinated action across their service network.

It is what equipment telematics, remote diagnostics, and condition monitoring become when they reach the right team with the right context.

## Full machine context, before service begins.

Diagnostics, machine health, and live alerts, unified into one operational view your team can act on.

- **Live diagnostics**  
  Fault codes, telemetry, and active issues at a glance.
- **Machine health**  
  Real-time status and operating context.
- **Context-rich alerts**  
  History, location, and recommended actions.
- **Actionable insight**  
  Built for technicians to resolve, not just to read.

## The Transformation

From reactive service to proactive execution.

Machine Intelligence changes the moment service begins, from blind dispatch to context-rich, guided execution.

### Without Machine Intelligence
- **Reactive service. Limited visibility.**  
  - Manual inspection  
  - Incomplete machine context  
  - Delayed diagnosis  
  - Repeat service visits  
Higher service costs  
Longer downtime  
Inconsistent execution

### With Machine Intelligence
- **Issues identified early. Full context upfront.**  
  - Issue identified before dispatch  
  - Full machine context available  
  - Technicians arrive prepared  
  - Higher first-time fix rates  
Lower service costs  
Reduced downtime  
Consistent execution

## Start here

Start with machine data. Move toward service intelligence.

A guided path through equipment telematics, remote diagnostics, and condition monitoring to coordinated service action for OEMs and dealer networks.

1. **Equipment Telematics**  
    Connected machines create visibility through equipment data, machine health signals, utilization, fault codes, and service history.  
    [Explore](https://getelevat.com/equipment-telematics-for-oems)

2. **Remote Diagnostics**  
    Machine context, fault codes, alerts, and service history support faster diagnostic decisions across OEM and dealer teams.  
    [Explore](https://getelevat.com/remote-equipment-diagnostics-for-oems)

3. **Condition Monitoring**  
    Machine health signals and condition data help OEMs identify potential service needs earlier through proactive analysis.  
    [Explore](https://getelevat.com/condition-monitoring-for-equipment-oems)

4. **Service Intelligence**  
    Machine data, diagnostics, dealer workflows, and service context turn into coordinated action across the OEM service network.  
    [Explore](https://getelevat.com/platform)

## How It Works

From machine signal to service resolution

Elevāt connects every layer of service, from data capture through coordination, execution, and feedback, into one continuous flow.

### Service Coordination Flow

1. **Issue detected**  
    Machine telemetry surfaces a fault in real time.
2. **Context created automatically**  
    Diagnostics, history, and recommended actions are bundled into a service ticket.
3. **Correct dealer engaged**  
    The right dealer is notified with full context and routing details.
4. **Technician arrives prepared**  
    Tools, parts, and guided procedures are ready before arrival.
5. **Resolution tracked and shared**  
    Outcomes flow back to OEMs and dealers to drive continuous improvement.

## Machine Intelligence

Service starts with visibility. But visibility alone isn't enough.

Machine Intelligence brings together machine data, diagnostics, and service context into a single operational layer, so decisions are made before service begins, not during it.

### What the system captures
- **Machine Data & Signals**  
  Real-time data across systems, components, and environments.
- **Fault Codes & Alerts**  
  Issues identified early and surfaced with diagnostic context.
- **Asset Context**  
  Machine history, configuration, and operating conditions, available before dispatch.
- **System Monitoring**  
  Continuous visibility into machine health across the lifecycle.

### What your team gains
- Service decisions made with full context
- Technicians arrive prepared
- Issues identified earlier in the lifecycle
- More consistent service execution

## Platform Architecture

A system built to improve service from detection to resolution

### Continuous Feedback Loop

#### Data Layer
**Machine Intelligence**  
Machine data, diagnostics, and asset context provide visibility before service begins.

- **What it does**  
  Captures and normalizes machine telemetry, faults, and asset history.
- **What it produces**  
  Live machine health, fault context, and asset records ready for service.
- **Who uses it**  
  OEM product, service, and aftermarket teams

### Execution Layer
**Service Portal**  
Structured workflows, ticketing, and remote diagnostics drive consistent service execution.

- **What it does**  
  Turns machine signals into tickets, guided diagnostics, and dispatchable service workflows.
- **What it produces**  
  Standardized service jobs, work history, and dealer execution data.
- **Who uses it**  
  Dealer service managers, technicians, and OEM support

### Intelligence Layer
**Elevāt AI**  
AI-assisted diagnostics and pattern detection improve decision-making and reduce repair time.

- **What it does**  
  Analyzes fleet-wide patterns and recommends next-best actions on every job.
- **What it produces**  
  Guided diagnoses, root-cause insights, and service performance trends.
- **Who uses it**  
  Service leaders, dealer networks, and OEM product teams

## Across the service lifecycle

### Before Service
Full machine context before dispatch reduces unnecessary truck rolls and delays.

### During Service
Guided diagnostics and structured workflows improve first-time fix rates and service efficiency.

### After Service
Feedback loops provide insight to OEM teams, reducing future downtime and improving performance.

## Outcomes  
Measurable impact across service operations

−-365% Resolution time  
+-320% First-time fix rate  
−-256% Unplanned downtime  
-29.2x Average ROI in year one

## Understanding the ROI of Connected Service

See how a connected service system drives uptime, faster issue resolution, and stronger lifecycle value across the OEM and dealer network.

- Real-world downtime cost scenarios
- Proactive vs reactive cost comparison
- Value of enhanced connectivity across OEM ecosystems