Service capability, from foundation to scale.
Each tier represents a step forward in how service is executed, standardized, and scaled across your operation.
Three integrated applications, one platform
Machine Intelligence
Core Monitoring, Signals, Asset Context
- Configurable service dashboards
- Alarms, alerts, & DM1 faults
- Gateway & device state visibility
- Users, permissions, organizations
Service Portal
Service Workflow & Execution Hub
- Remote & OTA service diagnostics & updates
- Service requests & ticketing
- Run Logs, Traces, file transfer
- User roles, permissions, dealer access
AI Technician Support
Integrated Service Intelligence
- AI-assisted diagnostics & recommendations
- Contextual AI agent chat
- Service guidance from OEM content
- Expanded OEM-trained AI in Pro
OEM service organizations need
Faster service execution
Accelerate the path from issue detection to resolution
Remote diagnostics capabilities
Enable service actions without onsite visits
Consistent workflows across teams
Standardize service across teams & dealer networks
Scale without adding headcount
Improve service performance without staffing increases
From foundational visibility to intelligence-led operations
Every OEM service operation evolves through stages. Each step changes how service is executed, scaled, and improved across your network.
Foundational Visibility
See what's happening across machines
- Real-time diagnostics
- Fleet visibility
- Baseline workflows
Structured Execution
Standardize how service is delivered
- Guided workflows
- Dealer coordination
- Branded service
Intelligence-Led Operations
Use intelligence to improve performance
- AI diagnostics
- Pattern detection
- Continuous optimization
Wherever your operation sits today, the platform is built to meet you there, and grow with you.
Start where your service operation is today
Each package aligns to a stage of service execution maturity, from foundational visibility to intelligence-led operations.
Standard
BEST FOR OEMS ESTABLISHING VISIBILITY
Baseline monitoring and service workflows
- Real-time diagnostics
- Basic workflows
- Fleet visibility
Pro
BEST FOR STANDARDIZING SERVICE EXECUTION
Structured execution across dealer networks
- Guided workflows
- Dealer coordination
- Branded service
Pro + AI
BEST FOR ADVANCING INTELLIGENCE-LED SERVICE
AI-driven service intelligence at scale
- AI diagnostics
- Pattern detection
- Continuous optimization
What's included in each tier
| Feature | Standard | Pro | Pro + AI |
|---|---|---|---|
| Digital Ecosystem Configuration (Organizations) | Yes | Yes | Yes |
| Dynamic Machine Configuration (Asset Models) | Yes | Yes | Yes |
| Flexible User Profiles and Permissions | Yes | Yes | Yes |
| Flexible Dashboard Configurations | Yes | Yes | Yes |
| Flexible Data Exports via CSV | Yes | Yes | Yes |
| Email and SMS Notifications | Yes | Yes | Yes |
| Flexible Alerts and Rules | Yes | Yes | Yes |
| Flexible Maintenance Plan | Yes | Yes | Yes |
| DM1 Fault Codes | Yes | Yes | Yes |
| Remote CAN Message Commands | Yes | Yes | Yes |
| General AI Tech: Diagnostics + Recommendations | No | Yes | Yes |
| Elevāt Service Tech Mobile App | No | Yes | Yes |
| Compatible Remote Service Tools | No | Yes | Yes |
| Certified Remote Service Tools | No | Yes | Yes |
| Service Portal: Enhanced Remote Service Features | No | Yes | Yes |
| Branded Experience | No | Yes | Yes |
| Marketing Digital Artifacts | No | Yes | Yes |
| Quarterly Roadmap | No | Yes | Yes |
| AI FDE: Forward Deployed Engineer | No | Yes | Yes |
| OEM Private AI-Data Foundry (Service Tech App) | No | Yes | Yes |
| Support Level | Standard | Enterprise SLA | Enterprise SLA |
AI in Standard vs Pro Packages
Service intelligence that grows with your machine population and learns over time
| AI Capability | Standard (Multi-tenant) | Pro (OEM Expansion) |
|---|---|---|
| Model Type | Shared Model | Proprietary OEM data |
| Training Approach | Base Context | Fleet-level Service Integration |
| Output Scope | Technician Guidance | Full Intelligence Potential |
| Workflow Integration | Foundational | Deeper and Configurable |
AI supports service teams. It does not replace them.
- OEM Data Boundary
OEMs retain ownership of their service data and knowledge. AI knowledge customization follows OEM-defined boundaries. - Access Control & Processing
Access control enforced through platform permissions. Processing occurs within defined boundaries to respect OEM ownership rules. - Technician Support Outputs
AI outputs support service workflows and enable technician decision-making while maintaining boundary constraints.
Elevāt as the Service and Intelligence Layer
Service intelligence that grows with your machine population and learns over time
- Non-branded Solution
Aggregates data, collects info across all machine subsystems and controllers, enabling visibility and data consolidation downstream. - Branded Solution
Transforms to intelligence, analyzes patterns and identifies service needs using advanced models to surface actionable insights. - AI Service App Foundry
Enables workflows, provides diagnostics, OTA, and guided service procedures to operationalize insights into field actions. - Cross-ecosystem Deployment
Scales across fleets, consistent visibility for OEMs, dealers, and field teams, allowing service intelligence to be applied fleet-wide.