# Service capability, from foundation to scale.

Each tier represents a step forward in how service is executed, standardized, and scaled across your operation.

## Three integrated applications, one platform

### Machine Intelligence

Core Monitoring, Signals, Asset Context

- Configurable service dashboards
- Alarms, alerts, & DM1 faults
- Gateway & device state visibility
- Users, permissions, organizations

### Service Portal

Service Workflow & Execution Hub

- Remote & OTA service diagnostics & updates
- Service requests & ticketing
- Run Logs, Traces, file transfer
- User roles, permissions, dealer access

### AI Technician Support

Integrated Service Intelligence

- AI-assisted diagnostics & recommendations
- Contextual AI agent chat
- Service guidance from OEM content
- Expanded OEM-trained AI in Pro

## OEM service organizations need

### Faster service execution

Accelerate the path from issue detection to resolution

### Remote diagnostics capabilities

Enable service actions without onsite visits

### Consistent workflows across teams

Standardize service across teams & dealer networks

### Scale without adding headcount

Improve service performance without staffing increases

## From foundational visibility to intelligence-led operations

Every OEM service operation evolves through stages. Each step changes how service is executed, scaled, and improved across your network.

### Foundational Visibility

See what's happening across machines

- Real-time diagnostics
- Fleet visibility
- Baseline workflows

### Structured Execution

Standardize how service is delivered

- Guided workflows
- Dealer coordination
- Branded service

### Intelligence-Led Operations

Use intelligence to improve performance

- AI diagnostics
- Pattern detection
- Continuous optimization

Wherever your operation sits today, the platform is built to meet you there, and grow with you.

## Start where your service operation is today

Each package aligns to a stage of service execution maturity, from foundational visibility to intelligence-led operations.

### Standard

**BEST FOR OEMS ESTABLISHING VISIBILITY**

Baseline monitoring and service workflows

- Real-time diagnostics
- Basic workflows
- Fleet visibility

### Pro

**BEST FOR STANDARDIZING SERVICE EXECUTION**

Structured execution across dealer networks

- Guided workflows
- Dealer coordination
- Branded service

### Pro + AI

**BEST FOR ADVANCING INTELLIGENCE-LED SERVICE**

AI-driven service intelligence at scale

- AI diagnostics
- Pattern detection
- Continuous optimization

## What's included in each tier

| Feature | Standard | Pro | Pro + AI |
|---------|----------|-----|---------|
| Digital Ecosystem Configuration (Organizations) | Yes | Yes | Yes |
| Dynamic Machine Configuration (Asset Models) | Yes | Yes | Yes |
| Flexible User Profiles and Permissions | Yes | Yes | Yes |
| Flexible Dashboard Configurations | Yes | Yes | Yes |
| Flexible Data Exports via CSV | Yes | Yes | Yes |
| Email and SMS Notifications | Yes | Yes | Yes |
| Flexible Alerts and Rules | Yes | Yes | Yes |
| Flexible Maintenance Plan | Yes | Yes | Yes |
| DM1 Fault Codes | Yes | Yes | Yes |
| Remote CAN Message Commands | Yes | Yes | Yes |
| General AI Tech: Diagnostics + Recommendations | No | Yes | Yes |
| Elevāt Service Tech Mobile App | No | Yes | Yes |
| Compatible Remote Service Tools | No | Yes | Yes |
| Certified Remote Service Tools | No | Yes | Yes |
| Service Portal: Enhanced Remote Service Features | No | Yes | Yes |
| Branded Experience | No | Yes | Yes |
| Marketing Digital Artifacts | No | Yes | Yes |
| Quarterly Roadmap | No | Yes | Yes |
| AI FDE: Forward Deployed Engineer | No | Yes | Yes |
| OEM Private AI-Data Foundry (Service Tech App) | No | Yes | Yes |
| Support Level | Standard | Enterprise SLA | Enterprise SLA |

## AI in Standard vs Pro Packages

Service intelligence that grows with your machine population and learns over time

| AI Capability | Standard (Multi-tenant) | Pro (OEM Expansion) |
|----------------|--------------------|--------------------|
| Model Type | Shared Model | Proprietary OEM data |
| Training Approach | Base Context | Fleet-level Service Integration |
| Output Scope | Technician Guidance | Full Intelligence Potential |
| Workflow Integration | Foundational | Deeper and Configurable |

## AI supports service teams. It does not replace them.

1. **OEM Data Boundary**  
   OEMs retain ownership of their service data and knowledge. AI knowledge customization follows OEM-defined boundaries.
2. **Access Control & Processing**  
   Access control enforced through platform permissions. Processing occurs within defined boundaries to respect OEM ownership rules.
3. **Technician Support Outputs**  
   AI outputs support service workflows and enable technician decision-making while maintaining boundary constraints.

## Elevāt as the Service and Intelligence Layer

Service intelligence that grows with your machine population and learns over time

1. **Non-branded Solution**  
   Aggregates data, collects info across all machine subsystems and controllers, enabling visibility and data consolidation downstream.
2. **Branded Solution**  
   Transforms to intelligence, analyzes patterns and identifies service needs using advanced models to surface actionable insights.
3. **AI Service App Foundry**  
   Enables workflows, provides diagnostics, OTA, and guided service procedures to operationalize insights into field actions.
4. **Cross-ecosystem Deployment**  
   Scales across fleets, consistent visibility for OEMs, dealers, and field teams, allowing service intelligence to be applied fleet-wide.