Service execution, structured at scale.

One execution layer for your dealer network, workflows, diagnostics, and AI support, operating on live machine data. Every ticket, technician, and dealer working from the same playbook.

Built for OEM service organizations. No commitment required.

Service execution, in real time.

Guided workflows, remote diagnostics, and dealer coordination, unified into one Service Portal your team operates from.

  • Remote diagnostics
    CAN & Ethernet traces, event logs, and live machine investigation.
  • Guided workflows
    Structured execution from triage to resolution.
  • File & firmware control
    Bulk file transfer and parameter updates across machines.
  • Dealer coordination
    OEM, dealer, and technician aligned around a single source of truth.

Structured execution across every service event

Standardize how service is performed, reduce variability across dealers, and tighten response time.

Service Workflows & Ticketing

Structured workflows that drive consistent execution across every dealer and technician.

Remote Diagnostics & Tools

Run diagnostics, traces, and file transfers on connected machines from anywhere.

Dealer Coordination & Access

Align dealers, technicians, and OEM teams inside one operational system.

Service History & Tracking

Capture every service event, resolution path, and outcome over time.

From issue to resolution, structured

A guided service path that runs the same way, every time, across every dealer.

  • Issue Detected
  • Service Ticket
  • Workflow Execution
  • Resolution
  • Validation

Two realities. One decision.

Without structure, every service event is improvised. With Service Suite, every event is executed.

Without Structure

  • Unclear diagnostics
  • Inconsistent repair steps
  • Repeat visits
  • Manual diagnosis

Outcome

  • Higher MTTR
  • Inconsistent outcomes
  • More repeat visits

With Service Suite

  • Guided workflows
  • Structured diagnostics
  • AI-assisted decisions
  • Faster resolution

Outcome

  • Lower MTTR
  • Consistent outcomes
  • Higher first-time fix

Intelligence embedded in service execution

Guided diagnostics, pattern detection, and recommendations, surfaced in the technician's flow of work.

AI-Assisted Diagnostics

Surface likely causes from machine data and service history.

Pattern Detection

Identify recurring issues across machines and fleets.

Guided Troubleshooting

Step-by-step diagnostic recommendations during service.

Service Intelligence

Turn service data into actionable insight for continuous improvement.

From data to decision

Machine signals flow into structured workflows, AI insight, and outcomes, feeding back into a continuous improvement loop.

  • Machine Data
  • Service Workflow
  • AI Insight
  • Technician Action
  • Outcome

A live network, not an org chart

A connected service ecosystem, OEM, dealers, and the machines they support, with shared visibility across the network.

A connected service ecosystem, every machine surfaces to its primary dealer, with shared visibility across the network when coverage or expertise demands it.

Measurable improvement across service operations

  • -285%
    Reduction in Mean Time to Repair
  • -390%
    Faster Diagnostic Decisions
  • -307%
    Fewer Repeat Service Visits
  • -180%
    Increase in Uptime & Consistency

Directional figures based on aggregate customer outcomes; results vary by program.

Built on data. Powered by intelligence.

Service Suite operates on top of Machine Intelligence and feeds AI-driven continuous improvement.

  • Machines
    Connected equipment generating real-time signals
  • Data
    Machine data and diagnostics captured and structured
  • Service Execution
    Workflows, ticketing, and technician processes
  • AI Insight
    Guided diagnostics, recommendations, pattern detection
  • Outcomes
    Reduced MTTR, improved uptime, reduced downtime

Standardize service execution across your dealer network

No commitment required. Built for OEM service organizations.

Understanding the ROI of Connected Service

See how a connected service system drives uptime, faster issue resolution, and stronger lifecycle value across the OEM and dealer network.

  • Real-world downtime cost scenarios
  • Proactive vs reactive cost comparison
  • Value of enhanced connectivity across OEM ecosystems